Return Policy

1. Return Conditions

We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your product, you may return it within **30 days** of receipt. The following conditions apply to returns:

– The product must be in its original packaging and unused.
– The product must be in its original condition, without any damage or dirt.
– The return request must be submitted within 30 days of purchase.

2. Return Process

1. Please contact our customer service at [info@molayes.com](mailto:info@molayes.com) with your order number and the reason for the return.
2. We will provide you with the return address and further instructions for returning the item.
3. Return the item as instructed and ensure you use a traceable shipping service. Return shipping costs are the responsibility of the buyer, unless the item is defective.

3. Refund Processing

– Once we receive the returned item and confirm it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method.
– Please note, refund processing may take **5-10 business days**, depending on your payment provider.

4. Exchanges

– If you need an exchange, please indicate the desired replacement item when returning the original product, and ensure the original item meets the return conditions.
– Shipping costs for exchanges are the responsibility of the buyer.

5. Non-Returnable Items

– The following items are non-returnable: **promotional items, custom items**, and **expired items**.
– Please carefully read the product description and related terms before purchasing.

6. Contact Us

If you have any questions or need further assistance, please contact our customer service at [info@molayes.com](mailto:info@molayes.com). We are here to help.

Thank you for choosing our products, and we look forward to serving you!